Terms and conditions

Returns, Refund and Replacement is the scheme provided by various sellers listed on website available at www.sonalauto.com in relation to specific products. Returns, refund and replacement policy gives you an option to return, replace or exchange items purchased on the Platform, for any reason within the specified return/exchange period, as detailed on the product details page. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by sonal auto and/or sellers and suppliers

What can U return ?

You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. All returns are subject to other Sections of this policy.

However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed return/replacement even if the product is categorized as ‘non-returnable’ in the product description.

In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.

In circumstances where you return an extra or a different product, sonal auto will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you,

The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.

The all return option is available only for specific products.

For users not availing an all return option, shall be eligible for a ‘Wrong/Defect item return option’

If you opt for the Wrong/Defect item return option:

Subject to seller’s return/replacement policy, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/replacement.

The user will be eligible for return/refund of the product if the product received is defective, damaged, wrong or incomplete due to seller’s fault or if the user has received the wrong product.

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